Refund / Return Policy

1. Right of Withdrawal (EU Consumer Rights)

Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days from the day you received the product, without providing a reason.

To exercise this right:

  • you must submit a return request within the 14-day withdrawal period
  • you must return the product within 14 days after submitting your request

Return requests can be submitted via your account:

👉 My Account → Support Tickets

2. Conditions for Returning Products

To be eligible for a return, the product must be:

✔ Unused and in the same condition as delivered
✔ In original packaging (where applicable)
✔ Complete with any accessories, manuals, or promotional items
✔ Accompanied by proof of order or order number

‼ If the product is visibly used, damaged, or missing components, the return may be rejected.

3. Products That Cannot Be Returned

The following items are excluded from returns:

  • personalized or custom-made items
  • made-to-order products
  • opened hygiene items (e.g., cosmetics, personal care, earbuds, bedding, towels)
  • digital products once downloaded/accessed
  • perishable goods or items with a short shelf life

If you are unsure whether your item falls under these restrictions, please contact support before initiating a return.

4. Return Shipping Costs

The customer is responsible for return shipping costs, unless:

  • the product arrived damaged
  • the wrong item was delivered
  • the product is defective upon arrival

In these cases, Pick4U or its supplier will cover the return shipping cost.

📌 International return shipping costs vary depending on your country.

5. Refund Processing

Once we receive and inspect your returned item:

  • you will receive a confirmation email
  • a refund will be issued within 3–14 business days
  • refunds are issued via the original payment method

If a refund cannot be issued to the original method (e.g., expired card), we will arrange an alternative.

6. Exchanges

If you would like to exchange your product for a different model, size, or color:

  1. Submit a request under Support Tickets
  2. Send the product back
  3. We will ship the replacement once the returned item is received

Exchanges are subject to availability.

7. Damaged or Defective Products

If your product arrives:

  • damaged
  • defective
  • or incorrect

please contact us within 48 hours of delivery.

Include:

  • photos of the packaging
  • photos of the product
  • your order number

We prioritize these cases and typically resolve them within 24–48 hours.

8. How to Start a Return

1️⃣ Log in to My Account
2️⃣ Select Support Tickets
3️⃣ Create a new ticket → choose category Return / Refund
4️⃣ Follow the return instructions provided

9. Contact

Pick4U Support
📩 via your account: My Account → Support